It’s the wild west out there. Semi-closed to the public, small businesspeople everywhere find themselves in a new frontier. Today, we're marketing in COVID territory. Saddled up in their horse and wagon, otherwise known as the internet and delivery, options seem slim and consistent revenue streams a distant mirage.
The challenges are there, but so are the opportunities.
Here are some ways for marketing trail blazers to land the loyalty of current customers and stake claim on new ones in COVID territory.
Contact customers and show you care. Ask how they are coping and how your business might help. Use phone calls, hand-written notes, chats, and emails. You’ll learn about their worries, needs, and support each other in the process. Create a weekly live social media check-in to show the inside of your business, new items and ideas.
Access your community’s resources to find ways to connect your product or service with those in need. Think about how your offerings could be modified to meet a whole new audience you might not have envisioned previously. Create content that presents the benefits of your company on a personal level. Consider reaching out to your local television stations and share your story.
Look ahead and visualize what your customers’ needs will be in our new normal. As your community phases in businesses, where will yours fit? How can you merge and maximize your current COVID tactics of internet sales and delivery with limited in-person service?
Adapt your current operations and identify ways to expand future revenue streams. Take the “slow-down” and turn it into an efficiency injection. Deluxe Small Business Revolution offers 10 ways to maximize downtime. They advise to refresh your website, seek different ways to share your message, and look for partnerships to leverage resources.
Reimagine your business. Use the time to plan and develop a new product or service. Consider rebranding and developing new messaging for the new world ahead. Check out Wordstream' s advice on how consumer behavior has and will change and ways to adapt your online marketing and advertising strategies.
By showing you care and thinking ahead, your business will be ready to claim success when we make this virus wave the white flag of surrender. Do it right when marketing in COVID territory!