Today's review comes from our owner, Sally Poole.
by Guy Kawasaki
Build your company by building trust.
“The best overall treatise on interpersonal relationships since Dale Carnegie wrote How to Win Friends and Influence People.”
— Michael Gartenberg, Research Director, Gartner
If you haven't read anything by Guy Kawasaki, it's time to start. His books are entertaining and filled with usable information you can apply to your business or organization right away. Guy started out as the chief evangelist at Apple and he knows business and marketing.
In Enchantment, he talks about winning over people to your company, product or service. It's much more than persuasion or influencing. It's about providing a lasting benefit to others that transforms people and relationships. It cements customers to you. And the process is outlined in this book.
A few of the chapters include: How to Achieve Likability, How to Achieve Trust, How to Prepare, How to Launch, How to Overcome Resistance, How to Make Enchantment Endure.
I'm going to highlight pertinent points from a few of the chapters. Kawasaki talks about how to align yourself with others by becoming more likable through smiling, acceptance of others and even dressing in similar ways. He talks about building trust by being transparent and fully human. That means admitting mistakes and acknowledging personal flaws and passions. He suggests giving for giving sake.
He gives examples of products and companies that enchant, such as Virgin America, and Apple Macintosh. What makes them different is that they are deep, well designed, intelligent, complete, empowering and elegant. I personally love design and to me this is what great work is all about. Thinking a product or service through so that it provides the best possible experience.
I love this book because of all the working examples and the tools he gives you to succeed. One important part of the book is about giving to others. He suggests you give with joy, give early, give often and generously and give unexpectedly. This is part of what builds trust and relationships in business. He even gives you ideas of how to use technology in a better way. For
instance, the six sentence email. Many emails are too long and don't get read. I've even heard of a SIX WORD email. Try it and see what success you have.
Finally he talks about enchanting your employees, your boss and even how to avoid enchantment! Guy Kawasaki covers it all and you'll enjoy his style and information. It's a quick read and it will help you, your business or organization.
To find out more go to: http://www.guykawasaki.com/enchantment/